Privacy Policy

Last Updated On: 13-05-2025
Effective Date: 13-05-2025

This Privacy Policy describes the policies of Blink Eye Clinic and Blink Vision Clinic, 3 Sydney Avenue, Barton, Canberra ACT 2600, Australia, email: privacy@blink.clinic, phone: (02) 5104 0929 on the collection, use, and disclosure of your information that we collect when you use our websites (blinkvision.clinic, blink.clinic, blinkeye.clinic) and other services, including our AI-based virtual assistant “Jessica” and associated chatbot services (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when posted, and your continued access or use after such time will constitute your acceptance. We recommend you periodically review this page.

Use of Chatbot and AI Virtual Assistant:

By engaging with Jessica, our AI chatbot, you consent to the collection of conversational data needed to operate, support, and improve this service.

Jessica is designed to minimize the collection of sensitive personal data. However, should you voluntarily disclose sensitive information, it will be handled in accordance with this Privacy Policy and Australian Privacy Principles.

All chatbot data is stored on Australian-based, secure servers compliant with relevant Australian data privacy laws.

If you prefer not to interact with the chatbot, alternative communication methods, including direct phone and email, are available.

Information We Collect:

We will collect and process the following personal information about you:

  • Name

  • Email

  • Mobile

  • Communications through chatbot interactions, including queries, feedback, and call outcomes

Interactions with Jessica AI may collect conversational data to help us improve the quality of responses, but sensitive health or medical data is not intentionally collected through the chatbot unless expressly provided by you.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Marketing/Promotional

  • Testimonials

  • Targeted advertising

  • Improving the performance and accuracy of our AI-based services, including Jessica

  • Customer support and feedback collection

If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent.

How We Share Your Information:

We will not transfer your personal information to any third party without your consent, except under limited circumstances described below:

  • Ad service

  • Marketing agencies

  • Analytics

  • AI system monitoring and development (internal purposes only, using Australian-based secure storage)

All third parties must use the information only for the specified purpose and retain it no longer than necessary.

We may also disclose your personal information for:

  • Compliance with applicable law

  • Enforcement of agreements

  • Business transfers (in the event of a merger/acquisition)

Retention Of Your Information:

We retain your personal information for 90 days to 2 years after account termination or interaction with our Service, including chatbot communications, unless longer retention is required for legal or operational purposes. Residual anonymous or aggregated information may be stored indefinitely.

Your Rights:

Depending on applicable law, you may have rights including:

  • Access, correction, or deletion of your personal data

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent

To exercise these rights, please email us at privacy@blink.clinic.
You may also opt-out of direct marketing communications or profiling at any time.

Cookies Etc.

Refer to our [Cookie Policy] for detailed information.

Security:

We apply reasonable security measures, including two-factor authentication (2FA) for critical access points, to safeguard your data. However, absolute security cannot be guaranteed.

Third Party Links & Use Of Your Information:

Our Service may contain links to non-affiliated websites. We are not responsible for the privacy practices of these third parties.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at privacy@blink.clinic.

We are committed to addressing your concerns promptly and in accordance with applicable law.